Our expert valuers have extensive knowledge of property values in your area and are here to help.
We know emergencies don't always happen between 9-5pm, Monday to Friday, which is why we have an emergency out-of-hours service.
An emergency is something that cannot wait until we open and is not dealt with by the emergency services or gas supplier.
Our out of hour's number is provided to all tenants for use in just such an emergency. In an emergency situation contact AMPMni immediately. Remember, if you call a tradesman unnecessarily, you may be held liable for the costs involved, so why not let AMPMni take care of the problem for you.
If you have an Emergency please contact AMPMni on our out of hour's line. If a tenant calls the emergency number for a non-emergency they may be charged.
Our emergency number is 078 2514 7991.
Due to the nature of their work, tradesmen are not always able to guarantee appointment times, therefore it would be more efficient to give them keys to your property to attend at their earliest convenience.
However, if you wish to be present while the work is being carried out, this can be arranged with the tradesmen.
Switch off gas mains supply, open the windows, do not use the electrics, call the Northern Ireland Gas Emergency Service without delay on 0800 002 001.
After carrying out these steps, inform AMPMni immediately.
Check fuses have not blown, circuit breakers are in the 'ON' position and that there hasn't been a general power cut in the area. Replace bulbs if necessary.
If you still do not have electricity contact AMPMni.
If you think your boiler isn't working properly:
If you require further assistance please contact AMPMni.
If you lock yourself out of your property during office hours, AMPMni will be happy to help if we hold spare keys, however if this is out with office hours, you may be asked to find alternative accommodation arrangements until the next working day or pay for a staff member to obtain keys.
Please note that these are some of the things which tenants are expected to do themselves: